Serviços pós-venda

A MAIOR oferece serviços qualificados de apoio ao arranque, formação e consultoria

Product Specialists

MAIOR’s Product Specialists are dedicated to providing expert start-up services and advice. They work closely with customers to ensure the effective deployment of MAIOR solutions, tailoring their expertise to the specific needs of each project.

Project Managers

Our Project Managers are committed to overseeing project management with a clear focus on customer satisfaction. They define project objectives, create business plans, and ensure timely delivery of resources, aiming to meet the real needs of the customer.

Customer Support Specialists

The Customer Support Specialists team is dedicated to providing continuous support throughout the customer journey. They assist with software usage and help customers tackle new challenges, ensuring a smooth experience as they integrate MAIOR solutions into their operations.

Start-up and Training Plans

Each project receives a customized start-up and training plan. The dedicated Project Manager works with the customer to set clear objectives, define a business plan, and allocate resources effectively. During the Operational Review or process analysis, MAIOR consultants enhance workflow optimization by leveraging our software solutions.
The Product Specialists team designs a customized training plan for every customer, equipping them with the tools to maximize the effectiveness of the new system.

Training on the job

We provide hands-on training for each customer, with two dedicated Product Specialists supporting training efforts. These sessions can take place either online or in-person, offering a combination of theoretical lessons and practical exercises tailored to the customer’s specific needs. Additionally, we offer on-the-job training, where specialists guide the customer through real data and case studies, helping them gain valuable experience in daily operations.

Support Services and Web Portal for Ticket Management

All customers have access to our comprehensive support service. The Customer Support Specialists team is ready to assist with using the software and overcoming challenges in system utilization. Customers can easily submit and track requests or report issues through our online portal, which is designed for efficient ticket management.

Traceability and Transparency

To ensure traceability and transparency, we employ trouble ticketing systems for both external communications with customers and internal communications with development teams. This allows us to monitor the progress of all requests, keeping the customer consistently informed. Reports and performance indicators are available to track the quality of support received and maintain complete visibility throughout the process.

Continuous Training for Our Customers

Since 2015, MAIOR School has provided high-level continuous training for our customers. This initiative was created to deliver value-added training that extends beyond just the functional operation of our solutions. It also serves as a platform for customers to share experiences and learn from other users, enhancing their understanding of the solutions in a collaborative environment.

Webinar MAIOR

Saiba mais sobre a suite MAIOR para responder às novas necessidades de planeamento, programação e gestão eficientes dos serviços de transportes públicos.