{"id":4198,"date":"2023-07-17T08:39:04","date_gmt":"2023-07-17T06:39:04","guid":{"rendered":"https:\/\/www.maior.it\/?page_id=4198"},"modified":"2026-04-08T12:59:27","modified_gmt":"2026-04-08T10:59:27","slug":"servizi-post-vendita","status":"publish","type":"page","link":"https:\/\/www.maior.it\/it\/maior\/servizi-post-vendita\/","title":{"rendered":"Servizi post vendita"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_row el_class=&#8221;breadcrumb margin_top_30&#8243;][vc_column]<nav class=\"vcex-breadcrumbs vcex-breadcrumbs--links-inherit-color vcex-breadcrumbs--custom-color center_desktop\" style=\"color:#b9d6f4;--vcex-breadcrumbs-sep-color:#b9d6f4;font-size:14px;font-family:&#039;Inter&#039;,sans-serif;line-height:140%;--wpex-link-text-decoration:underline;\"><span><span><a href=\"https:\/\/www.maior.it\/it\/\">Home<\/a><\/span><\/span><\/nav>[\/vc_column][\/vc_row][vc_row el_class=&#8221;margin_top_50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]\n<h1>Servizi post vendita<\/h1>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]MAIOR offre servizi qualificati di supporto all\u2019avviamento, formazione e consulenza[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; el_class=&#8221;margin_top_60&#8243;][vc_column][vc_single_image image=&#8221;3215&#8243; visibility=&#8221;hidden-phone&#8221;][vc_single_image image=&#8221;3219&#8243; visibility=&#8221;visible-phone&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;Aftersale_riga_blocchi&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_row_inner el_class=&#8221;Aftersale_riga_blocchi_box1&#8243;][vc_column_inner][vc_column_text text_align=&#8221;center&#8221;]\n<h3>Product Specialists<\/h3>\n[\/vc_column_text][vc_column_text text_align=&#8221;center&#8221;]dedicati all\u2019avviamento e alla consulenza[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_row_inner el_class=&#8221;Aftersale_riga_blocchi_box2&#8243;][vc_column_inner][vc_column_text text_align=&#8221;center&#8221; color=&#8221;#0071bb&#8221;]\n<h3>Project Managers<\/h3>\n[\/vc_column_text][vc_column_text text_align=&#8221;center&#8221; color=&#8221;#0071bb&#8221;]dedicato alla gestione dei progetti mirando alla soddisfazione del cliente[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_row_inner el_class=&#8221;Aftersale_riga_blocchi_box1&#8243;][vc_column_inner][vc_column_text text_align=&#8221;center&#8221;]\n<h3>Customer Support Specialists<\/h3>\n[\/vc_column_text][vc_column_text text_align=&#8221;center&#8221;]dedicati al servizio di supporto[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;Aftersale_riga1_scacchiera margin_top_50&#8243;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;Aftersale_riga1_scacchiera_col1&#8243;][vc_column_text]\n<h2>Piani di Avviamento e di Formazione interamente dedicati<\/h2>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1690190297591{margin-top: 24px !important;}&#8221;]Per ogni progetto, un Project Manager dedicato definisce e condivide con il cliente gli obiettivi ed un piano di attivit\u00e0 seguendo le reali necessit\u00e0 del cliente, e definendo le tempistiche e le risorse da impiegare.<br \/>\nNella fase di Operational Review o di analisi dei processi, i consulenti MAIOR aiutano a migliorare ed a affinare i flussi attraverso l\u2019uso delle nostre soluzioni software.<br \/>\nPer ogni progetto e per ogni cliente, il team dei Product Specialists costruisce un piano di formazione personalizzato volto a dare al cliente gli strumenti necessari per sfruttare nel modo pi\u00f9 efficace ed efficiente il nuovo sistema.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;Aftersale_riga1_scacchiera_col2&#8243;][vc_column_text]\n<h2>Training on the job<\/h2>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1690190324704{margin-top: 24px !important;}&#8221;]Ogni cliente ha a disposizione due Product Specialist dedicati che curano il suo percorso formativo, con incontri e sessioni online o in presenza, lezioni teoriche ed esercizi specifici per la singola realt\u00e0.<br \/>\nSessioni dedicate di training on the job, nelle quali i Product Specialist affiancano il cliente nel lavoro quotidiano su dati e su casistiche reali.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;Aftersale_riga2_scacchiera&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;Aftersale_riga2_scacchiera_col1&#8243;][vc_column_text]\n<h2>Servizi di Supporto e Portale Web per la gestione dei Ticket<\/h2>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1690190876327{margin-top: 24px !important;}&#8221;]Ogni cliente ha accesso al servizio di supporto. Il team di Customer Support Specialists \u00e8 a disposizione di ogni cliente per aiutarlo nel utilizzo del software e per supportarlo nell\u2019affrontare nuove sfide utilizzando il sistema.<br \/>\nOgni cliente ha accesso al portale online dedicato alla gestione delle richieste di consulenza o segnalazione di problemi.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;Aftersale_riga2_scacchiera_col2&#8243;][vc_column_text]\n<h2>Tracciabilit\u00e0 e trasparenza<\/h2>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1690190892518{margin-top: 24px !important;}&#8221;]Tutte le comunicazioni, siano esterne con il cliente, che interne con i gruppi di sviluppo, sono effettuate con sistemi di trouble ticketing, in modo da tracciare tutti gli avanzamenti sullo stato dei ticket, tenendo cos\u00ec il cliente costantemente informato.<br \/>\nSono a disposizione reportistiche ed indicatori di performance per monitorare il supporto ricevuto.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;Aftersale_riga1_azzurra&#8221; css=&#8221;.vc_custom_1690191703582{background-color: #b9d6f4 !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;Aftersale_riga1_azzurra_col1&#8243;][vc_column_text]\n<h2>Formazione continua per i nostri clienti<\/h2>\n[\/vc_column_text][vc_single_image image=&#8221;3217&#8243; visibility=&#8221;visible-phone&#8221; css=&#8221;.vc_custom_1690193360105{margin-top: 17px !important;margin-bottom: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1690193363513{margin-top: 24px !important;}&#8221;]Dal 2015 MAIOR ha attivato un servizio di alta formazione per i clienti.<br \/>\nMAIOR School nasce dalla volont\u00e0 di offrire formazione a valore aggiunto che non si limiti al funzionamento delle soluzioni dal punto di vista funzionale, ma anche come piattaforma per condividere le proprie esperienze con altri utenti.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;Aftersale_riga1_azzurra_col2&#8243;][vc_single_image image=&#8221;3217&#8243; visibility=&#8221;hidden-phone&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;home_riga_webinar2 Aftersale_riga2_azzurra&#8221; css=&#8221;.vc_custom_1690191712543{background-color: #b9d6f4 !important;}&#8221; visibility=&#8221;hidden-phone&#8221; el_id=&#8221;desktop&#8221;][vc_column visibility=&#8221;hidden&#8221; width=&#8221;1\/2&#8243;][vc_row_inner el_class=&#8221;home_riga_webinar2_box&#8221;][vc_column_inner][vc_column_text color=&#8221;#003a69&#8243; font_size=&#8221;22px&#8221; font_family=&#8221;Montserrat&#8221; line_height=&#8221;140%&#8221; font_weight=&#8221;800&#8243;]\n<h3>MAIOR Webinar<\/h3>\n[\/vc_column_text][vc_column_text color=&#8221;#484848&#8243; font_size=&#8221;16px&#8221; font_family=&#8221;Inter&#8221; line_height=&#8221;150%&#8221; font_weight=&#8221;400&#8243; css=&#8221;.vc_custom_1696964770512{margin-top: 10px !important;}&#8221;]La MAIOR Suite risponde alle nuove esigenze di pianificazione, programmazione e gestione efficiente dei servizi di trasporto pubblico.[\/vc_column_text][vc_single_image image=&#8221;3091&#8243; css=&#8221;.vc_custom_1689583957843{margin-top: 24px !important;}&#8221;]<div class=\"vc_custom_1696964684624 wpex-clr\"><div class=\"theme-button-wrap textcenter wpex-clr\"><a href=\"https:\/\/www.maior.it\/it\/eventi-e-formazione\/maior-webinar\/\" class=\"vcex-button theme-button align-center inline wpex-flex-shrink-0\" style=\"width:100%;\"><span class=\"theme-button-inner\">Scopri i corsi<\/span><\/a><\/div><\/div> [\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner el_class=&#8221;home_riga_webinar2_box&#8221;][vc_column_inner][vc_column_text color=&#8221;#003a69&#8243; font_size=&#8221;22px&#8221; font_family=&#8221;Montserrat&#8221; 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[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1690191720079{background-color: #b9d6f4 !important;}&#8221; el_class=&#8221;home_riga_webinar2 Aftersale_riga1_azzurra&#8221; visibility=&#8221;visible-phone&#8221; el_id=&#8221;mobile&#8221;][vc_column][vc_tta_accordion color=&#8221;white&#8221; c_icon=&#8221;&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;MAIOR School&#8221; tab_id=&#8221;1689153021507-c08d029d-36f8&#8243; el_class=&#8221;home_accordion&#8221;][vc_column_text color=&#8221;#484848&#8243; font_size=&#8221;16px&#8221; font_family=&#8221;Inter&#8221; line_height=&#8221;150%&#8221; font_weight=&#8221;400&#8243; css=&#8221;.vc_custom_1688988058728{margin-top: 10px !important;}&#8221;]Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut[\/vc_column_text][vc_single_image image=&#8221;10659&#8243; css=&#8221;.vc_custom_1697041055753{margin-top: 24px !important;}&#8221;]<div class=\"vc_custom_1697464257180 wpex-clr\"><div class=\"theme-button-wrap textcenter wpex-clr\"><a href=\"https:\/\/www.maior.it\/it\/eventi-e-formazione\/maior-school\/\" class=\"vcex-button theme-button align-center inline wpex-flex-shrink-0\" style=\"width:100%;\"><span class=\"theme-button-inner\">Scopri le edizioni passate<\/span><\/a><\/div><\/div> [\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;margin_top_80 aboutus_riga_contatti margin_bot_80&#8243;][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;aboutus_riga_contatti_col1&#8243; css=&#8221;.vc_custom_1689674988371{background-image: url(https:\/\/www.maior.it\/wp-content\/uploads\/2023\/07\/mail-bg.png?id=872) !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;aboutus_riga_contatti_col2 center_desktop&#8221; css=&#8221;.vc_custom_1689751696717{background-image: url(https:\/\/www.maior.it\/wp-content\/uploads\/2023\/07\/mail-bg.png?id=872) !important;}&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;6&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#003a69&#8243; el_class=&#8221;desktop&#8221;][vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; border_width=&#8221;6&#8243; el_width=&#8221;20&#8243; accent_color=&#8221;#003a69&#8243; el_class=&#8221;mobile&#8221;][vc_column_text color=&#8221;#0071bb&#8221; font_size=&#8221;d:19px|pl:16px|pp:16px&#8221; font_family=&#8221;Montserrat&#8221; letter_spacing=&#8221;2.28px&#8221; font_weight=&#8221;600&#8243; text_transform=&#8221;uppercase&#8221; css=&#8221;.vc_custom_1689842326590{margin-top: 15px !important;}&#8221; el_class=&#8221;center_desktop&#8221;]\n<h4>VUOI PI\u00f9 INFORMAZIONI?<\/h4>\n[\/vc_column_text]<div class=\"vc_custom_1695304090714 wpex-clr\"><a href=\"https:\/\/www.maior.it\/it\/contatti\/contattici\/\" class=\"vcex-button theme-button inline\"><span class=\"theme-button-inner\">Contattaci<\/span><\/a><\/div> [\/vc_column][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;aboutus_riga_contatti_col3&#8243; css=&#8221;.vc_custom_1689674997818{background-image: url(https:\/\/www.maior.it\/wp-content\/uploads\/2023\/07\/mail-bg.png?id=872) !important;}&#8221;][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;breadcrumb margin_top_30&#8243;][vc_column][\/vc_column][\/vc_row][vc_row el_class=&#8221;margin_top_50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Servizi post vendita [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]MAIOR offre servizi qualificati di supporto all\u2019avviamento, formazione e 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