{"id":4515,"date":"2023-07-17T08:39:04","date_gmt":"2023-07-17T06:39:04","guid":{"rendered":"https:\/\/www.maior.it\/?page_id=4515"},"modified":"2026-04-08T13:00:07","modified_gmt":"2026-04-08T11:00:07","slug":"servicios-de-posventa","status":"publish","type":"page","link":"https:\/\/www.maior.it\/es\/maior\/servicios-de-posventa\/","title":{"rendered":"Servicios de posventa"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_row el_class=&#8221;breadcrumb margin_top_30&#8243;][vc_column]<nav class=\"vcex-breadcrumbs vcex-breadcrumbs--links-inherit-color vcex-breadcrumbs--custom-color center_desktop\" style=\"color:#b9d6f4;--vcex-breadcrumbs-sep-color:#b9d6f4;font-size:14px;font-family:&#039;Inter&#039;,sans-serif;line-height:140%;--wpex-link-text-decoration:underline;\"><span><span><a href=\"https:\/\/www.maior.it\/es\/\">Home<\/a><\/span><\/span><\/nav>[\/vc_column][\/vc_row][vc_row el_class=&#8221;margin_top_50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]\n<h1>Servicios de posventa<\/h1>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]MAIOR ofrece servicios cualificados de apoyo a la puesta en marcha, formaci\u00f3n y asesoramiento[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; el_class=&#8221;margin_top_60&#8243;][vc_column][vc_single_image image=&#8221;3216&#8243; visibility=&#8221;hidden-phone&#8221;][vc_single_image image=&#8221;3220&#8243; visibility=&#8221;visible-phone&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;Aftersale_riga_blocchi&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_row_inner el_class=&#8221;Aftersale_riga_blocchi_box1&#8243;][vc_column_inner][vc_column_text text_align=&#8221;center&#8221;]\n<h3>Product Specialists<\/h3>\n[\/vc_column_text][vc_column_text text_align=&#8221;center&#8221;]dedicados a la puesta en marcha y al asesoramiento[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_row_inner el_class=&#8221;Aftersale_riga_blocchi_box2&#8243;][vc_column_inner][vc_column_text text_align=&#8221;center&#8221; color=&#8221;#0071bb&#8221;]\n<h3>Project Managers<\/h3>\n[\/vc_column_text][vc_column_text text_align=&#8221;center&#8221; color=&#8221;#0071bb&#8221;]dedicado a la gesti\u00f3n de proyectos dirigidos a la satisfacci\u00f3n del cliente[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_row_inner el_class=&#8221;Aftersale_riga_blocchi_box1&#8243;][vc_column_inner][vc_column_text text_align=&#8221;center&#8221;]\n<h3>Customer Support Specialists<\/h3>\n[\/vc_column_text][vc_column_text text_align=&#8221;center&#8221;]dedicados al servicio de soporte[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;Aftersale_riga1_scacchiera margin_top_50&#8243;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;Aftersale_riga1_scacchiera_col1&#8243;][vc_column_text]\n<h2>Planes de Inicio y Formaci\u00f3n totalmente dedicados<\/h2>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1695732004557{margin-top: 24px !important;}&#8221;]Para cada proyecto, un Project Manager dedicado define y comparte con el cliente los objetivos y un plan de actividad siguiendo las necesidades reales del cliente, y definiendo los tiempos y los recursos a emplear. En la fase de Operational Review o de an\u00e1lisis de los procesos, los consultores MAIOR ayudan a mejorar y perfeccionar los flujos a trav\u00e9s del uso de nuestras soluciones software. Para cada proyecto y para cada cliente, el equipo de Especialistas en Productos construye un plan de formaci\u00f3n personalizado para dar al cliente las herramientas necesarias para aprovechar de la manera m\u00e1s eficaz y eficiente el nuevo sistema.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;Aftersale_riga1_scacchiera_col2&#8243;][vc_column_text]\n<h2>Formaci\u00f3n en el puesto de trabajo<\/h2>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1695732105506{margin-top: 24px !important;}&#8221;]Cada cliente tiene a disposici\u00f3n dos Especialistas en Productos dedicados que se ocupan de su itinerario formativo, con encuentros y sesiones online o en presencia, lecciones te\u00f3ricas y ejercicios espec\u00edficos para cada realidad.<\/p>\n<p>Sesiones dedicadas de formaci\u00f3n en el puesto de trabajo, en las que los Product Specialist ayudan al cliente en el trabajo diario sobre datos y casos reales.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;Aftersale_riga2_scacchiera&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;Aftersale_riga2_scacchiera_col1&#8243;][vc_column_text]\n<h2>Servicios de soporte y portal web para la gesti\u00f3n de tickets<\/h2>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1695732151541{margin-top: 24px !important;}&#8221;]Cada cliente tiene acceso al servicio de soporte. El equipo de Customer Support Specialists est\u00e1 a disposici\u00f3n de cada cliente para ayudarlo en el uso del software y para ayudarlo a enfrentar nuevos desaf\u00edos utilizando el sistema.<\/p>\n<p>Cada cliente tiene acceso al portal en l\u00ednea dedicado a la gesti\u00f3n de consultas o informes de problemas.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;Aftersale_riga2_scacchiera_col2&#8243;][vc_column_text]\n<h2>Trazabilidad y transparencia<\/h2>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1695732201237{margin-top: 24px !important;}&#8221;]Todas las comunicaciones, tanto externas con el cliente, como internas con los grupos de desarrollo, se llevan a cabo con sistemas de tickets de soluci\u00f3n de problemas, para rastrear todos los avances en el estado de los tickets, manteniendo al cliente constantemente informado.<\/p>\n<p>Los informes y los indicadores de rendimiento est\u00e1n disponibles para monitorear el apoyo recibido.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;Aftersale_riga1_azzurra&#8221; css=&#8221;.vc_custom_1690191703582{background-color: #b9d6f4 !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;Aftersale_riga1_azzurra_col1&#8243;][vc_column_text]\n<h2>Formaci\u00f3n continua para nuestros clientes<\/h2>\n[\/vc_column_text][vc_single_image image=&#8221;3218&#8243; visibility=&#8221;visible-phone&#8221; css=&#8221;.vc_custom_1690193360105{margin-top: 17px !important;margin-bottom: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1695732276045{margin-top: 24px !important;}&#8221;]Desde 2015 MAIOR ha activado un servicio de alta formaci\u00f3n para los clientes.<\/p>\n<p>MAIOR School nace de la voluntad de ofrecer formaci\u00f3n de valor a\u00f1adido que no se limite al funcionamiento de las soluciones desde el punto de vista funcional, sino tambi\u00e9n como plataforma para compartir las propias experiencias con otros usuarios.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;Aftersale_riga1_azzurra_col2&#8243;][vc_single_image image=&#8221;3218&#8243; visibility=&#8221;hidden-phone&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;home_riga_webinar2 Aftersale_riga2_azzurra&#8221; css=&#8221;.vc_custom_1690191712543{background-color: #b9d6f4 !important;}&#8221; visibility=&#8221;hidden-phone&#8221; el_id=&#8221;desktop&#8221;][vc_column visibility=&#8221;hidden&#8221; width=&#8221;1\/2&#8243;][vc_row_inner el_class=&#8221;home_riga_webinar2_box&#8221;][vc_column_inner][vc_column_text color=&#8221;#003a69&#8243; font_size=&#8221;22px&#8221; font_family=&#8221;Montserrat&#8221; line_height=&#8221;140%&#8221; font_weight=&#8221;800&#8243;]\n<h3>MAIOR Webinar<\/h3>\n[\/vc_column_text][vc_column_text color=&#8221;#484848&#8243; font_size=&#8221;16px&#8221; font_family=&#8221;Inter&#8221; line_height=&#8221;150%&#8221; font_weight=&#8221;400&#8243; css=&#8221;.vc_custom_1696977392285{margin-top: 10px !important;}&#8221;]Obtenga m\u00e1s informaci\u00f3n sobre la suite MAIOR para responder a las nuevas necesidades de planificaci\u00f3n, programaci\u00f3n y gesti\u00f3n eficiente.[\/vc_column_text][vc_single_image image=&#8221;3092&#8243; css=&#8221;.vc_custom_1689583957843{margin-top: 24px !important;}&#8221;]<div class=\"vc_custom_1696977536953 wpex-clr\"><div class=\"theme-button-wrap textcenter wpex-clr\"><a href=\"https:\/\/www.maior.it\/es\/eventos-y-formacion\/maior-webinar\/\" class=\"vcex-button theme-button align-center inline wpex-flex-shrink-0\" style=\"width:100%;\"><span class=\"theme-button-inner\">Descubre los cursos<\/span><\/a><\/div><\/div> [\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner el_class=&#8221;home_riga_webinar2_box&#8221;][vc_column_inner][vc_column_text color=&#8221;#003a69&#8243; font_size=&#8221;22px&#8221; font_family=&#8221;Montserrat&#8221; line_height=&#8221;140%&#8221; font_weight=&#8221;800&#8243;]\n<h3>MAIOR School<\/h3>\n[\/vc_column_text][vc_column_text color=&#8221;#484848&#8243; font_size=&#8221;16px&#8221; font_family=&#8221;Inter&#8221; line_height=&#8221;150%&#8221; font_weight=&#8221;400&#8243; css=&#8221;.vc_custom_1695905630210{margin-top: 10px !important;}&#8221;]Alta formaci\u00f3n sobre la MIAOR Suite a trav\u00e9s de cursos presenciales llevados a cabo en nuestra oficina de Florencia.[\/vc_column_text][vc_single_image image=&#8221;10657&#8243; css=&#8221;.vc_custom_1697041117793{margin-top: 24px !important;}&#8221;]<div class=\"vc_custom_1696977583341 wpex-clr\"><div class=\"theme-button-wrap textcenter wpex-clr\"><a href=\"https:\/\/www.maior.it\/es\/eventos-y-formacion\/maior-school\/\" class=\"vcex-button theme-button align-center inline wpex-flex-shrink-0\" style=\"width:100%;\"><span class=\"theme-button-inner\">Descubre la edici\u00f3n anterior<\/span><\/a><\/div><\/div> [\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1690191720079{background-color: #b9d6f4 !important;}&#8221; el_class=&#8221;home_riga_webinar2 Aftersale_riga1_azzurra&#8221; visibility=&#8221;visible-phone&#8221; el_id=&#8221;mobile&#8221;][vc_column][vc_tta_accordion color=&#8221;white&#8221; c_icon=&#8221;&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;MAIOR School&#8221; tab_id=&#8221;1689153021507-c08d029d-36f8&#8243; el_class=&#8221;home_accordion&#8221;][vc_column_text color=&#8221;#484848&#8243; font_size=&#8221;16px&#8221; font_family=&#8221;Inter&#8221; line_height=&#8221;150%&#8221; font_weight=&#8221;400&#8243; css=&#8221;.vc_custom_1696977429756{margin-top: 10px !important;}&#8221;]Alta formaci\u00f3n sobre la MIAOR Suite a trav\u00e9s de cursos presenciales llevados a cabo en nuestra oficina de Florencia.[\/vc_column_text][vc_single_image image=&#8221;10657&#8243; css=&#8221;.vc_custom_1697041128169{margin-top: 24px !important;}&#8221;]<div class=\"vc_custom_1696977597815 wpex-clr\"><div class=\"theme-button-wrap textcenter wpex-clr\"><a href=\"https:\/\/www.maior.it\/es\/eventos-y-formacion\/maior-school\/\" class=\"vcex-button theme-button align-center inline wpex-flex-shrink-0\" style=\"width:100%;\"><span class=\"theme-button-inner\">Descubre la edici\u00f3n anterior<\/span><\/a><\/div><\/div> [\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;margin_top_80 aboutus_riga_contatti margin_bot_80&#8243;][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;aboutus_riga_contatti_col1&#8243; css=&#8221;.vc_custom_1689674988371{background-image: url(https:\/\/www.maior.it\/wp-content\/uploads\/2023\/07\/mail-bg.png?id=872) !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;aboutus_riga_contatti_col2 center_desktop&#8221; css=&#8221;.vc_custom_1689751696717{background-image: url(https:\/\/www.maior.it\/wp-content\/uploads\/2023\/07\/mail-bg.png?id=872) !important;}&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;6&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#003a69&#8243; el_class=&#8221;desktop&#8221;][vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; border_width=&#8221;6&#8243; el_width=&#8221;20&#8243; accent_color=&#8221;#003a69&#8243; el_class=&#8221;mobile&#8221;][vc_column_text color=&#8221;#0071bb&#8221; font_size=&#8221;d:19px|pl:16px|pp:16px&#8221; 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